What is Marketing 04

04. What does the lifetime value of a customer mean, and how is it calculated? Customer lifetime value (CLV) is a measure of the total income a business can expect to bring in from a typical customer for as long as that person or account remains a client. CLV =...

What is Marketing 03

03. Why is marketing like an iceberg? Applying the iceberg principle involves trying to look at both the top of the iceberg (representing the problems seen by the decision makers) and the submerged side of the iceberg (representing the problems seen by researchers and...

What is Marketing 02

02. What was Kotler’s definition of marketing? “analysis, planning, implementation and control in order to develop a competitive advantage”...