SanteGenius
  • ECONOMICS FOR BUSINESS
    • Week 1 – Introduction to Economics
    • Week 2 – Consumers in the Market Place
    • Week 3 – Firms in the Market Place
    • Week 4- Markets in action
    • Week 5 – Market structure and firm performance
    • Economics Questions
    • Quiz
    • Revision
    • pdf
  • ACCOUNTING FOR BUSINESS
    • Week 1 – The Statement of Financial Position
    • Week 2 – The Income Statement
      • Income Statement Formula
      • Income Statement Ratio
    • Week 3 – The Development of Financial Reporting
    • Week 4 – Ratios and Intepretation
      • Ratio
    • Week 5 – Cash Flow Statements
    • Week 6 – Financing a Business
    • Week 7 – Management Accounting
    • Week 8 – Budgetary Planning and Control
    • Accounting Others
  • PRINCIPLE OF MARKETING
    • Week 1 – What is Marketing
    • Week 2 – Segmentation & Targeting
    • Week 3 – Buyer Behaviour
    • Week 4 – Brand Management
    • Week 5 – Product Management
    • Week 6 – Managing Place
    • Week 7 – Managing Price
    • Week 8 & 9 – Marketing Communications
    • Week 10 -Service Products
    • Week 11 – The Role of Customer Service
    • Principles Of Marketing
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 The Role of Customer Service 04

by hiaja | Aug 23, 2022 | The Role of Customer Service

04. What the strands of Service...

 The Role of Customer Service 03

by hiaja | Aug 23, 2022 | The Role of Customer Service

03. What is the Disconfirmation...

 The Role of Customer Service 02

by hiaja | Aug 23, 2022 | The Role of Customer Service

02. What does it mean to underpromise and...

 The Role of Customer Service 01

by hiaja | Aug 23, 2022 | The Role of Customer Service

01. What are the three outcomes of the Zone of...

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